Posted on: February 12, 2021
This year has been extremely challenging with the pandemic and hurdles that it has created. A big percentage of the Northern sales team success is Canadian traffic, colleges, and seasonal vacationing in the northern Seattle area. The borders have been shut down, college campuses closed, and ferries empty which has created a big challenge for the team.
The LDC-North team worked hard with their accounts on Harbor’s initiatives that were created to help out customers in every way possible to get through these uncharted waters. They maximized on the following initiatives during Covid the lockdowns:
CSI (Customer Support Initiative)The team helped educate stores on curbside pick up, call in ordering and creating social media pages for their locations. This was proven to be very successful for the northern territories.
Clean Store InitiativeThey helped provide cleaning products, tools, advertising, and education to their customers to help promote a clean and safe shopping experience for the consumers.
Teresa Nixon got up early every day, checking what was in stock to let her customers know what options were hard to get items. She also focused on Harbor’s social media initiative, assisting customers in getting pages created so they could reach their customers through social media and their websites. She sent customers images of Harbor’s coffee programs and Mountain Fresh products so customers had content to post. She has worked hard to make suggestions for stores so they can be more COVID-19 compliant and supplied cleaning products to help stores follow through on the clean store initiative.
John Gasche helped customers put together curb side pickup programs. He also helped his customers get on social media to advertise their businesses, and new programs. This also helped customers alert consumers when hard to get items were in stock. He brought a sense of normalcy to his customers during a very difficult time, always bringing a positive attitude to work each day.
Dan Rochon worked with his customers to find replacements for items that were out of stock, ensuring that customers could continue through foodservice programs through the pandemic. Jennifer Radvanyi also worked on getting substitute products to her customers. She stayed in close contact socially with all her accounts during the lockdown to provide support and service where possible.
Matthew Childs saw how people can come together in hard times, and always reminded customers we will get through this. Each store had different protocols that aligned with state mandates, and he worked with each of his customers to ensure all precautions were being taken.
Thank you to the LDC-North Sales Team for ensuring our customers are taken care of each and every day!
*Please note some photos were taken pre-covid.